Return & Refund Policy
Last updated: October 25, 2026
At ZYDO, we are committed to providing an exceptional shopping experience. Every creation reflects our dedication to Italian craftsmanship, quality, and timeless elegance. We want you to feel completely confident and satisfied with your purchase.
If you are not entirely satisfied with your jewelry, we are happy to assist you in accordance with the following policy.
1. 14-Day Return Policy
We accept returns of eligible jewelry within 14 days of the date of delivery.
To qualify for a return, you must contact us within 14 days of receiving your order, and the jewelry must:
- Be unworn, unused, and in its original condition.
- Be free from damage, alterations, or signs of wear.
- Be returned in its original packaging.
- Include all accompanying certificates, warranty documents, and accessories, if provided.
Jewelry that has been resized, altered, or modified by the customer or a third party after delivery is not eligible for return.
All returns are subject to inspection upon receipt.
2. How to Start a Return
All returns require prior authorization from ZYDO.
To initiate a return, please contact us at email@zydoamerica.com within 14 days of delivery, including your order number and the item you wish to return.
Once your request has been reviewed, we will provide a Return Authorization (RA) number and detailed shipping instructions.
Please do not ship any merchandise without first obtaining return authorization.
3. Return Shipping & Insurance
ZYDO offers complimentary shipping on all orders within the United States. However, return shipping costs for voluntary returns are the responsibility of the customer.
For your protection, all returned jewelry must be securely packaged and shipped using a reliable, trackable shipping service with insurance covering the full purchase value of the item.
All return shipments must be prepaid. We do not accept freight-collect or cash-on-delivery shipments.
Customers are responsible for the returned merchandise until it is safely received by ZYDO, including any loss or damage during return transit, except where applicable law requires otherwise.
Due to the value of our jewelry, we recommend contacting us before selecting a shipping carrier to ensure appropriate insurance coverage.
4. Refunds
Once your returned jewelry has been received and inspected, we will notify you whether your refund has been approved.
Approved returns will be refunded for the full purchase price of the eligible merchandise, including applicable sales tax.
Refunds will be issued to the original payment method used for the purchase. Purchases made by credit card cannot be refunded in cash.
Please note that your bank or payment provider may require additional time to process and post the refund.
5. Damaged, Defective, or Incorrect Items
We carefully inspect every piece of jewelry before shipment.
If your order arrives damaged, defective, or different from what you ordered, please contact us promptly at email@zydoamerica.com, including your order number, a description of the issue, and photographs when possible.
Our team will review your request and provide an appropriate resolution, which may include repair, replacement, or refund.
For approved claims involving defective, damaged, or incorrectly supplied merchandise, ZYDO will cover the necessary insured return shipping costs.
6. Special Orders & Custom Jewelry
Certain jewelry purchases may be considered final sale, including custom-made, personalized, engraved, or specially modified pieces.
Special orders and jewelry created or modified to a customer’s specifications may not be eligible for return.
Any applicable final-sale designation or return restriction will be communicated before purchase.
These restrictions do not affect any rights customers may have under applicable consumer protection laws.
7. Exchanges
If you would like to exchange your jewelry, please contact our customer service team before returning your item.
Exchanges are subject to product availability and return eligibility. Additional charges or refunds may apply depending on the price difference between the original purchase and the replacement item.
8. Your Consumer Rights
Nothing in this Return & Refund Policy limits or excludes any rights or remedies available under applicable consumer protection laws, including those relating to defective, damaged, or incorrectly described merchandise.
9. Contact Us
If you have any questions about your purchase, would like to request a return or exchange, or need assistance with an existing order, please contact our customer service team.
ZYDO US
Italian Jewelry of America Inc.
Email: email@zydoamerica.com
Website: www.zydo.com
We are committed to making your experience with ZYDO as exceptional as the jewelry we create.