We value our customers, and aim to provide the ultimate shopping experience. We hope you love your purchase. However, if for any reason you are not satisfied, you may return within 14 days from the day the jewelry arrived at the address provided. Shipping costs for the return of a product are always the customer’s responsibility.
All jewelry must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions, and warranty documents (if any). Resizing of rings, bracelets, and necklaces done by the customer voids the return policy.
All returns must have a Return Authorization (RA) number. As such, to get an RA number, you’ll need to get in touch with us prior to shipping it back. This number must be displayed on the outside of your box and will expedite the process.
Returns will be credited in full.
Credit will be issued in the same form that your payment was made. We cannot refund you cash for a purchase you made with a credit card.
We expect the same level of security and shipping when you are getting the package back to us. All returns must be shipped with a traceable courier such as UPS or USPS. Return shipment must be prepaid and the package should be fully insured for the price value of the products. Collect shipping will be refused. The customer is liable in case of loss or damage.
If your purchase was a special order, you are not subject to the standard return policy. Special order items usually cannot be returned. We will notify you at the time of purchase if your selection is considered a special order.