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As a company that values its customers, we strive to provide you with an experience that makes you feel confident in your purchase and use of our products and services. We hope your selection brings you many years of enjoyment. If for any reason you are not satisfied with your purchase, you may return it within 10 days from the day the jewelry arrived in the address provided. Everything we sell is authentic and new. We are serious about our products and have no reason to hide behind ridiculous restocking and return fees. The only thing you will have to pay for is return shipping.
All jewelry must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions and warranty documents. Resizing of rings, bracelets, and necklaces done by the customer voids the return policy.
All returns must have a Return Authorization (RA) number. As such, to get an RA number, you’ll need to get in touch with us prior to shipping it back. This number must be displayed on the outside of your box and will expedite the process.
Returns will be credited in full.
Credit will be issued in the same form that your payment was made. We cannot refund you cash for a purchase you made with a credit card.
We expect the same level of security and shipping when you are getting the package back to us. All returns must be shipped with a traceable courier such as UPS or USPS. Do not ship via FedEx, as FedEx does not insure jewelry valued above $500. Return shipment must be pre-paid and fully insured for the amount you expect credit. Collect shipping will be refused. In case of a loss or damage, customer is liable.
If your purchase was a special order, you are not subject to the standard return policy. Due to their specialized nature, these items usually cannot be returned. If your item is a special order item, we will notify you at the time of purchase. This mostly applies to jewelry that is not in stock and has to be ordered.
Italian Jewelry of America Inc. and ZYDO S.R.L. guarantee that every single piece of jewelry sold through shop.zydoamerica.com is 100% authentic and, where applicable, will include the original packaging with serial numbers and/or certificates of authenticity. We also guarantee that all the jewelry that we sell is new and unused.
In fact, we are so confident in our guarantees of authenticity that we will refund double the purchase price if you get something from us that is proven to be a fake.
In the unlikely event that part of your jewelry breaks within 1 year of the date of purchase, you can send it back to us and our qualified jewelers will repair the piece and get it back to you, usually within 14 days. Our Limited Warranty: shop.zydoamerica.com warranty covers all jewelry for the period of one year from the date of purchase.
The warranty covers manufacturing defects only. The warranty does not cover damages due to physical and/or accidental abuse.
All warranty repairs must be handled directly through Italian Jewelry of America Inc. and/or ZYDO S.R.L. Jewelry repaired or modified by any other source will void all warranties. Italian Jewelry of America Inc. and/or ZYDO S.R.L. will cover all parts and labor or replace the item at our discretion within the warranty period.
Shipping and insurance costs for warranty returns to us must be covered by the customer. Returns must be shipped via traceable courier, such as UPS or USPS (do not ship via FedEx; FedEx does not insure watches or jewelry valued above $500). Return shipment must be pre-paid and fully insured. Collect shipping will be refused. In case of loss or damages, customer is liable. Return shipping expenses to the customer once the jewelry is repaired will be covered by shop.zydoamerica.com.
In case a repair is necessary, please call us to obtain a return authorization number. All warranty returns must have a Return Authorization Number (RA). This number must be displayed on the outside of the box. Jewelry returned without authorization will be refused. Please include a copy of your invoice and/ or a detailed letter indicating the problem, the return address, contact phone numbers and an email address.