FAQ

ORDERS

 

How can I buy a product?
To buy a product on www.zydo.it, access the collection or product type of interest and select a product from among those on offer. Once you have made your selection, you will be presented with a complete description of the product, inclusive of all the technical information, images and price. You will also notice alternative or complementary product choices at the bottom of the page. At the end of the selection process, you will be given a summary of the product you have selected, as well as the cost. You will then be asked to change or confirm your order. Once you have completed the selection for the products you wish to buy, you must register your personal data and submit your order form.

Do the prices include taxes?
The prices indicated in the website are in US dollars excluding taxes. We charge state, county and local tax as required by applicable law.

Can I cancel an order?
If for any reason you are not satisfied with your purchase, you may return it within 10 days from the day the jewelry arrived in the address provided. You will not be charged any restocking or return fees. The only thing you will have to pay for is return shipping. Please refer to the Return Policy at this link or in the web site home page. If you return any purchase in accordance with the procedures and terms set out in the Return Policy section, you will be promptly refunded any amounts already charged to you.

If you wish to cancel a special order, please send an email as soon as possible to store@zydoamerica.com, indicating that you want to cancel the purchase. Special order items are not subject to the standard return policy. If your item is a special order item, 7 we will notify you at the time of purchase. This mostly applies to jewelry that is not in stock and has to be ordered. Any special order cancellations will not be accepted after the item is already in production.


 

PAYMENTS

 

What are the available payment methods?
We use PayPal's Shopping Cart software to process orders and payments. You can pay for your purchases with your credit card or through your own PayPal account. You do not need to set up a PayPal account to utilize PayPal's Shopping Cart and you can use any credit card.

Is it safe to use my credit card for payments?
Using your credit card at www.zydo.it is safe, because the information acquisition and transmission process is encrypted and automated and (unlike in a normal store) no individual can access it. PayPal encrypts all sensitive information, such as your credit card number, with secure socket-layer (SSL) technology. This technology is the encryption method of choice for reputable, secure online vendors, and it will keep your information safe.

What is the CVV/CVC/CCID code?
A verification code (CVV, CVC) or identification code (CID) is a security code enabling the institution that issued the credit card to verify the holder’s identity, preventing possible frauds. This is because these codes are not present in the card's magnetic strip. For Mastercard and Visa cards, the code consists of three digits, i.e. the last three printed on the back of the card in the signature line. For America Express it consists of a four digit code in the front of the card on the right side over the card number.

What is PayPal?
PayPal is a simple online payment method offered as an alternative to credit cards. The PayPal transaction is very similar to that of an ordinary banking account, from which you can send or receive money and make fast and safe online payments. PayPal also processes credit cards transactions and it is the chosen service of millions of online retailers. For further information, please go to www.paypal.com.

Can I request an invoice?
The shipments of ZYDO products are always accompanied by an invoice.


SHIPMENTS

 

What are the shipment times and methods?
Your order is subject to the actual availability of items (you will be informed immediately if an ordered item is not available). We usually dispatch items within 4 days of receiving the order.

It is important to keep in mind that Italian Jewelry of America Inc and/or ZYDO S.R.L. sell across multiple platforms such as the web site, to dealers, to retailers, at trade shows and we often have pieces out on memos to different stores around the world. As such, it is always possible, however highly unlikely, that slight shipping delays can occur. If you are ever concerned about the stocking status of a particular piece, simply contacting us will clear up any questions you might have.

We will ship with any of the world's trusted carriers like FedEx, UPS, EMS, TNT, and the USPS completely free of charge. We might also utilize armored services such as Brinks, Malca Amit, and Ferrari Express if necessary. Decisions will be based on where the package is going and how large it is. We will notify you once your package has been shipped either by email or by phone.

To which countries are the products shipped?
Currently shipments are made only in the continental United States, Alaska and Hawaii.

Is shipment safe?
Everything that leaves our store is fully insured against loss, theft and damage during its transit so you can rest easy knowing that your investment is protected and safe. All of our packages are insured by an independent third party insurance company.

What if no one is there to receive the products?
Due to the nature of our products and their value, every single one of the packages we send out will need an adult signature at the time of delivery. For insurance reasons, we are not able to ship our products if there is not an adult available to sign for the package upon delivery. You should indicate a shipment address where you are likely to be found, including all the necessary details.

What if the package is damaged or the number of items doe not match the order?
If, at the time of delivery, the products are visibly damaged, please accept them with reservation or reject the delivery and contact our Customer Service at store@zydoamerica.com as soon as possible.


 

WITHDRAWAL & CHANGE

 

Can I withdraw from the purchase?
You are guaranteed the right of withdrawal without penalties and the refund of the price paid, from the time you close the order until 10 business days after receiving the goods. However, by law the right of withdrawal may not be exercised for products that are used, worn, washed and/or damaged, or if the original labels and tag (if applicable) have been removed. For any questions or further information please read the Return Policy section or contact our Customer Service.

What are the procedures for returning a product?
If for any reason you are not satisfied with your purchase, you may return it within 10 days from the day the jewelry arrived in the address provided. You will not be charged any restocking or return fees. The only thing you will have to pay for is return shipping.

All jewelry must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions and warranty documents. Resizing of rings, bracelets, and necklaces done by the customer voids the return policy.

All returns must have a Return Authorization (RA) number. As such, to get an RA number, you will need to get in touch with us prior to shipping it back. This number must be displayed on the outside of your box and will expedite the process.

We expect the same level of security and shipping when you are getting the package back to us. All returns must be shipped with a traceable courier such as UPS or USPS. Do not ship via FedEx, as FedEx does not insure jewelry valued above $500. Return shipment must be pre-paid and fully insured for the amount you expect credit. Collect shipping will be refused. In case of a loss or damage, customer is liable.

If your purchase was a special order, you are not subject to the standard return policy. Due to their specialized nature, these items usually cannot be returned. If your item is a special order item, we will notify you at the time of purchase. This mostly applies to jewelry that is not in stock and has to be ordered.

For any questions or further information please read the Return Policy section or contact our Customer Service at store@zydoamerica.com.

Will I be fully refunded?
If you return your purchase in accordance with the procedures and terms set out in the Return Policy section, we will send you an email confirming acceptance of return of goods and credit you in full.

Credit will be issued in the same form that your payment was made. We cannot refund you cash for a purchase you made with a credit card.


 

REGISTRATION AND CONTACTS

 

How do I register?
You can register by accessing the Login section directly from the Home Page and following the directions you will be given. Or you can register when you make your first purchase. Before you submit your order, you will be asked to register.

What if I forget my password?
Select Login in the Home Page and follow the directions to request a new password. You can also request a new password by clicking the link New Password.

How can I contact you?
The quickest and most convenient way to contact us is to fill out the form in Contact Us section of the web site. You can also e-mail us at store@zydoamerica.comor call us at 1-888-452-1214.

Customer Service personnel will be glad to respond to any problem, need, request for advice or feedback.